Each Purchaser of the Website and our online shop (hereinafter referred to, for the sake of brevity, as the "Purchaser") is presumed to have read, understood, and accepted these terms before any use of the Website and transaction with The Shop. Please, read these terms and if you have any questions contact us.
In our online shop you can find and buy products that we also have in our physical shop. In the event that a product is not immediately available, we will notify you and make every effort to inform you of the estimated date of availability of the product in question.
METHODS OF ORDERING
The available ways to order our products are as follows:
i. Through the order form of our Website
Select the product(s) you are interested in using the search engine or through the thematic product categories available on the Website.
ii. Via e-mail
You can place your order by e-mail by sending a message with a description of the products you want and your contact details to e-mail: email@example.com
iii. Via phone
You can also give us your order by phone at +302821052098, during working days and hours.
ATTENTION: We point out that no order, regardless the way it was placed, is considered received until the Purchaser receives a confirmation email from our shop at the e-mail address indicated, regarding the availability of the product(s) he has choose.
PRICE - PAYMENT
The price of the product or products you have chosen to buy is the one listed on the Website and confirmed by The Shop in its confirmation e-mail.
However, since we have thousands of products and sometimes it is possible to write an incorrect price on a product, the price that will apply in any case, will only be the one that will be included in the above confirmation e-mail to the Purchaser and not the possible incorrect one that was posted on the Website.
The prices of the products can be modified at any time by The Shop and without prior notice. Same apply with any offers which may change or stop without notice. However, such changes do not affect orders that have been confirmed as described above.
Once you have selected the product(s) you are interested in, you will need to select the method of payment for the product(s) and shipping costs.
The available payment methods you can choose are:
i. Credit, debit, or prepaid card
You can pay for your orders using a VISA and MASTERCARD credit card or a VISA ELECTRON debit card. Alternatively, you can use all VISA and MASTERCARD prepaid cards (regardless of the issuing bank).
The option of paying for your order with a credit or debit or prepaid card is completed by Piraeus Bank, in a completely secure and controlled environment by the bank itself, so as to ensure the privacy of your transaction details.
ii. Deposit or transfer to a bank account
You can deposit or transfer the exact amount of money for the product(s) and any shipping costs to our Shop's bank account held at PIRAEUS bank and has the following details, obligingly stating your name and, if possible, the number of the relevant order.
IBAN account number: GR34 0172 7580 0057 5800 1532 039
Beneficiary name: MARIA LAMBRINOU
ATTENTION: Do not deposit money into our bank account before your order is confirmed, otherwise you may be chargedpossiblebank refund costs.
After depositing the money, for your convenience and faster service, please notify us of the deposit by sending us the bank receipt by e-mail, to the email address firstname.lastname@example.org.
After depositing the amount of the order to the above account and after the receipt of deposit has been sent to us, your order is considered complete. The costs of depositing or transferring the money to our bank account are borne exclusively by the Purchaser.
iii. Pickup and payment at the physical shop
After your order has been received and confirmed, you can pick up your product(s) from our physical shop (Halidon 7, 73132, Chania) at the time we will have indicated to you, by paying the corresponding price in person. The product(s) you have ordered and wish to receive from our physical shop will be reserved for you for a period of three (3) working days from the receipt of the confirmation message. After the end of this period, the Shop is not obliged to serve your order. If you wish to re-order the same product/s, you will have to do the ordering process again, in one of the above ways.
In case you have prepaid the amount or deposited the relevant price into our bank account, you will have to provide us with either the purchase receipt or the deposit receipt as well as your ID,in order to be able to receive the merchandise(s). Collection by a third party is not possible unless authorized by a competent body certifying the authenticity of your signature. If you have declared our physical shop as a method of collection and have deposited the corresponding amount but you do not show up to receive the product(s) within ten (10) working days from the Shop's notification that the product(s) are available, the Shop has the right to cancel your order, refunding your money or issuing a credit note in your name, after deducting any bank charges.
SHIPMENT OF YOUR ORDER
The orders are processed through a cooperating courier agency throughout Greece.
In the event that the Purchaser has an unpaid balance or has unreasonably refused to receive an order that has been sent to him in the past,www.marejewellery.gr reserves its right to refuse the execution of a new order. The goods remain in our ownership until full payment of their value. Courts are responsible for any dispute.
i. Order Progress
Upon completion of sending your order to the cooperating Courier Agency, we send an e-mail with the details of your order so that you can track its progress until the moment of its delivery to the Purchaser.
ii. Shipping - Delivery Costs
The shipping costs amount to six (6) euros per order. For purchases of products from 100 euros and above with delivery within Greece, no shipping costs will be charged.
The shipping fee is determined by special analytical tables that are adjusted according to the pricing policy of the courier companies.
In the case of payment by cash on delivery, you will be charged an additional amount of two (2) euros.
iii. Delivery time
Orders are delivered from Monday to Friday during working days and hours. Estimated delivery time is one (1) to seven (7) business days.
Our Shop has developed its Website in such a way that every Purchaser has the possibility to form as complete an image as possible about the products, so that there is no doubt about their characteristics. Nevertheless, in the event that a Purchaser wishes to return the product we sent to him, this is possible if the following conditions are met:
i. Return of defective products
Our Shop is a reseller of products and as a reseller we are not personally liable for any product defects. Many of our products are handmade which makes them unique. This means that there may be slight differences between the same products and the product you will receive, compared to the image shown on the website.
Our Shop checks every product before sending it so that it does not have obvious defects. In the event, however, that the product proves to be defective upon receipt, the following product return policy shall be observed: In order for this return policy, for defective products, to apply, the Purchaser must inform the Shop within five (5) calendar days of receiving the product by e-mail to the email address email@example.com, describing the defect of the product and if possible, attaching photographic material. After contacting our Shop, the Purchaser must have returned the product within a reasonable time, which should not exceed fourteen (14) calendar days from the date of receipt, in its complete original packaging and with all documents that accompanied the product. If it is a defect discovered later after delivery and the packaging is not present, packaging of the product is not required. Upon receipt of the product, our Shop will check for the defect reported by the Purchaser and then contact the Purchaser either to confirm the defect or to inform them that there is no defect.
If the defect is confirmed, our Shop will arrange for the replacement or repair of the product. In case the product is provided with a guarantee and on the condition that the return is made within the limits of the above guarantee, our Shop will refer you to its supplier or importer, in order for him to undertake its repair.
In the event that it is not possible to repair it and no other product of similar characteristics or equivalent value can be found for replacement, the money paid will be returned to the Purchaser. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the Purchaser to the Shop.
In particular, in the event of a charge via credit card, the Shop will be obliged to inform the issuing Bank of the cancellation of the transaction and the Bank will then proceed with every act provided for in the contract it has drawn up with the Purchaser, without any further liability of the Shop. Following this information, the Shop does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the Bank's procedures. In case of cash on delivery, the amount of the refund will be credited to a bank account that the Purchaser will indicate in writing by electronic mail (e-mail) to the electronic address firstname.lastname@example.org.
In any case, the Purchaser should be aware that as long as it is possible to correct the defect or replace the defective product, it is not possible to refund the price.
In case of returning a defective product, the Purchaser will not be charged with the shipping costs if he chooses a) the courier with which the Shop cooperates, b) the most economical shipping option, c) the shipment is made within Greece and d) it is the first return of the specified product.
In the event that the product is returned damaged ordeficient, or in the event that the Purchaser attempts to repair the product without first notifying our Shop of the defect and then returns the product reworked, or in the event that the product's condition has deteriorated and become even more defective due to the Purchaser's manipulations, then our Shop is entitled to request compensation from the Purchaser, the amount of which will be determined by the condition of the product, as well as to proceed unilaterally and without others to a total or partial offset of its claim against of the Purchaser with the price he pays.
After the end of the period of fourteen (14) calendar days or the warranty of the products, the repair or replacement of the products is possible only after a new agreement and with an additional charge borne by the Purchaser. ii. Return of non-defective products – Purchaser's right of withdrawal without reason
In the case of returning non-defective products, our Shop does not offer a refund. Upon returning a product, it is possible to exchange it for another product of similar value or receive the amount as a credit for a subsequent purchase, which must be made within thirty (30) calendar days. If it is not used within this period, the credit ceases to be valid.
The Purchaser has the right to withdraw without reason, under the following conditions:
- The right of withdrawal is exercised by the Purchaser in writing or electronically by notifying the Shop within fourteen (14) days of receipt of the product or the last product in case of purchase of several products with the same order and only for the products that have been sent to him. This does not involve what the Purchaser buys through our physical shop.
– The product must be returned to the Shop within fourteen (14) days of the aforementioned notification to the Shop of the withdrawal statement and be in the exact condition that the Purchaser received it, completely unused, in its packaging and, in the event that the Purchaser received it sealed, unopened. The cost of shipping the returned product is borne solely by the Purchaser.
– The Purchaser is responsible for any possible reduction in the value of the product as a result of its own use or its handling in a way other than that which is necessary to establish its nature, characteristics and function.
– In the event that a product is returned used, processed by the Purchaser, damaged or defecient, the Shop has the right to request compensation from the Purchaser, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others in total or partial offset of its claim against the Purchaser.
– In the event that the Purchaser, during the procurement of the products, requested personalized modifications to them (such as, indicatively, and not limited to engraving a monogram, processing, etc.) he will not be able to exercise the right of unnecessary withdrawal.
iii. Return process
The Purchaser sends a parcel, packed so that it is safe during transport, through the courier agency from which he received his order which must include the product in its complete packaging, with all the documents that accompanied it when it was sent. In case the product does not meet the aforementioned conditions, it will be returned to the Purchaser at his expense.
The MARE shop and owner Maria Lambrinou is the controller of the personal data you provide us and is responsible for the security of your data under the Personal Data Protection Act.
During your visit to our page, you may be asked to provide your personal information (name, last name, occupation, e-mail address, address, etc.) so that we can provide you with our services as best as possible. Any personal data that you declare on our page are kept exclusively for reasons related to your transactions with us, the improvement of the services provided and ensuring the operation of the respective service and may not be used by any third party (except wherever provided by the Law to the competent authorities only).
We use your personal data:
- to manage your online purchase, i.e. to process your orders and returns through our online services and to send you notifications about the delivery status or in case of any problems with the delivery of your items.
- to process your payments.
- to handle complaints about our products.
- to offer you different payment alternatives.
- to identify you and verify that you are over 16 years of age.
- to improve your shopping experience and our services.
- to send promotional emails about new products, special offers, our news, or other information that we think you might find useful, using the email addresses you have given us.
The personal data we collect is as follows:
- Contact information such as first name, last name, address, email address, telephone number, postal code.
- Account information such as first name, last name, address, email address, phone number, postal code, date of birth, gender, city, country, and Purchaser name.
- Payment information and history
- Order information
- Purchase history
- Delivery history
- Activity log information
- IP address
We process your personal data because it is necessary for:
- the execution of the contract for the sale of goods
- our compliance with our legal obligations
- the pursuit of our legitimate interests
- In general, we only rely on your consent as a legal basis for processing related to sending direct marketing messages via e-mail. You have the right to withdraw your consent at any time. Where your consent is the only legal basis for processing, we will stop processing your data after it is withdrawn.
We do not retain your data for longer than is necessary for the purposes set out in this Policy. Different retention periods apply to different types of data, however the longest we keep your personal data is 10 years.
In order to provide you with certain services, we need to share your personal data with some of our partners. These include delivery, payment, and marketing service providers. We will never transfer, sell, rent, or trade our Purchaser data to other organizations for marketing purposes. We may share your data with governmental agencies, regulatory bodies, law enforcement agencies, courts, banking institutions and insurers where we are required to do so:
- to comply with our legal obligations.
- to exercise our legal rights.
- to prevent, detect, investigate crimes, or prosecute offenders.
- to protect our employees and Purchasers.
In order to provide you with our products and services, it is sometimes necessary to transfer your data outside the European Union. This is usually the case when the cooperating service providers are located outside the European Union or if you are located outside the Union. Such transfers are subject to special rules under data protection laws. If this happens, we ensure that the transfer will comply with data protection legislation and that all your personal data will be secure. Our usual practice is to use "standard data protection clauses" which have been approved by the European Commission for such transfers.
We implement appropriate technical and organizational measures to ensure that your personal data is always protected and secure. Our security measures include data encryption, regular cyber security assessments of all service providers that may handle your personal data, security controls that protect our entire technology infrastructure from external attack and unauthorized access, and internal policies that define the way to ensure the protection of your data and the training of our employees.
In any case, the employees who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. In some cases, your personal information may also be disclosed to partner companies, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information is not subject to any illegal processing.
At any time, the Purchaser reserves the right to information or to object to the further processing of his data in accordance with the current legislation on the protection of personal data and has the following rights:
i. Access and Update
You have the right to obtain information about what data we have collected, for what purpose we have collected it and for how long we will keep it.
You have the right to ask us to correct any inaccurate information about you or even to fill in additional information about you.
iii. Restriction and objection to processing
You have the right to ask us to restrict or block the processing of your personal data if you question the accuracy of the information we hold about you, if you become aware that we are processing your data unlawfully or if you no longer wish to receive product promotions and our services.
You have the right to ask us to transfer your personal data to another organization for you.
Finally, you have the right to ask us in writing to delete your personal data when it is no longer necessary in relation to the purpose for which it was collected, if you wish to withdraw your consent to its processing and if your data is processed unlawfully in violation of the Personal Data Protection Regulation.
If you wish to exercise these rights, please contact us at email@example.com
We use necessary first-party cookies (such as session, permanent and traffic log cookies). These cookies collect information about your browsing and purchasing behavior when you access this website through your computer or other device. The information collected is related to the pages you have viewed, your favorite products or the products you have purchased and your navigation on our website. In addition to first-party cookies, we also use third-party cookies to collect statistics and user data, in cumulative and individual form, through analysis tools to optimize our website and present you with relevant promotions material.
Cookies record the following personal data:
- The IP address
- Browsing history
- Purchasing behavior
- If you have an account, we can also associate your cookie ID with the personal data you submitted to us when creating your account
We do not retain your data longer than is necessary for the purposes set out in this Policy. The data recorded by the first-party cookies are only kept for 30 days. In addition, data from third-party cookies are kept for 26 months.
The data transmitted to third parties (such as Google Analytics) is used only to provide the above services and to collect statistical data through analysis tools to optimize our website and present you with relevant promotional material.
You can easily disable cookies using your browser. If you want to manage and delete cookies, please refer to the "help" and "support" section of your browser for instructions. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer. Please note that by deleting cookies or disabling future cookies you may not be able to access certain areas or features of our website.